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Customer Success Associate at Rackspace Technology – Work From Home/Remote

  • Full Time
  • WFH (Remote)
  • Competitive INR / Month

Website Rackspace Technology

Rackspace Technology is looking for a Customer Success Associate is a remote/work-from-home position. It allows you to work from anywhere in India while sitting at home. So, if you are in Uttarakhand then this position is for you. If you have the required skills and feel comfortable working with the organization then you can apply for it.


Remote jobs in Uttarakhand


Work From Home/Remote Opportunity at Rackspace Technology


Job Title: Customer Success Associate I-IN


Position Type: Full Time


Location: Remote


Experience: 2-4 Years


Knowledge: Basic Knowledge of Cloud Technologies


Education: Graduate


Job Description:

Service Delivery Associates help the Service Delivery team quickly and efficiently handle common customer requests.

They work with Service Delivery Managers to direct customer requests to the right team, take care of customer needs themselves in certain cases, and handle routine paperwork for the Service Delivery team. This ensures a great experience for the customers.


Job Responsibilities for Customer Success Associate:

  • Perform ticket queue management and routing for Service Delivery
  • Provide non-technical guidance to our customers via tickets
  • Monitor inbound customer ticket requests and route appropriately
  • Respond directly to customer information requests for specific task responsibilities such as updating Customer Contact information, routine Penetration testing, SSL Certificates
  • Monitor and actively progress /chase open tickets within agreed time scales to ensure customer/internal response times are achieved
  • Complete data entry requirements for the wider service delivery group
  • Process document updates in forms through to submission on Rackspace Portals
  • Take ownership and work quick-fix tickets
  • Escalates support requests (phone/ticket) according to escalation procedures
  • Liaise with Service Delivery Managers via email and ticket if a customer update or escalation is required
  • Prepare renewal documentation on behalf of Service Delivery Managers for customers

    About Rackspace Technology:

    Rackspace Technology is a leading provider of managed IT services, including cloud computing, data center, and cybersecurity solutions. Their services are designed to help businesses of all sizes optimize their technology infrastructure, improve performance, and reduce costs. They offer a range of services including managed hosting, cloud migration, and IT consulting, to help customers achieve their technology goals.

    They have a team of experienced professionals who can provide expert guidance and support to ensure that your IT environment is always running at its best. They are committed to delivering the highest level of customer service and support, and their goal is to help you achieve success in your business.


    Work-From-Home or Remote Job

    A work-from-home job, also known as a remote job, is a position where an employee can perform their duties and responsibilities from a location outside of the office, typically from their own home.

    This type of arrangement allows for more flexibility and can be beneficial for both the employee and the employer, as it can save time and money on commuting and office expenses.

    Remote jobs can be found in a variety of industries and can include roles such as customer service representatives, writers, software developers, and project managers. It is becoming increasingly popular due to the current pandemic situation.


    If you are looking for a remote job or work from job in Uttarakhand, and have related experience as a Customer Success Associate, then this Customer Success Associate at Rackspace Technology” job is a good position to apply for. Don’t miss the opportunity.

    To apply for this job please visit