sidcul Industries

Call Center Manager at MobiKwik Dehradun, Uttarakhand

  • Full Time
  • Dehradun
  • Competitive INR / Month

Website mobikwik MobiKwi

MobiKwik is seeking a highly motivated and skilled professional for the role of Call Center Manager in Dehradun. The ideal candidate will have 7 to 10 years of experience in a similar role and a bachelors degree in a similar field. Experience with customer service is compulsory.


Dehradun Uttarakhand Jobs


Call Center Manager at MobiKwik Dehradun, Uttarakhand


Job Title: Call Center Manager
Location: Dehradun
Position Type: Full-time
Salary: As per the company standards
Experience: 7-10 years

Responsibilities of Call Center Manager

  • Create a task list for the call center’s daily activities and ensure they have achieved
  • Ensure the resources are used to produce optimal results
  • Monitor the performance of the call center and regularly provide feedback.
  • Collect data and statistics at regular intervals (weekly, monthly, annually) and analyze them to improve performances
  • Provide training and orientation for the recruits to provide high-quality customer service
  • Assess performances with metrics like calls AHT, SLs, calls missed, etc
  • Ensure that all employees adhere to the company policies and regulations
  • Prepare performance reports and report any issue to the management

    The successful candidate will possess excellent multitasking, time management, and leadership skills. If you have relevant experience in managing a call center and if you are interested in this opportunity, please apply at the below link.

    Note: It is important to know that real employers do not ask job seekers to pay money in exchange for a job. So, please be careful and avoid paying for any job opportunity.

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